Job: Customer Success Engineer (India) Full-time position India | Remote
Key Responsibilities Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. Surface systemic patterns and product risks to engineering and product leadership. Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. Communicate with precision, professionalism, and empathy. Qualifications Ability to debug web applications, likely coming from either a Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. Experience building modern web applications (React, Node, Flask, Next.js...