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Inside the Hiring Dynamics of Global Capability Centers: A Veteran’s Perspective

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As a GCC veteran who has spent years navigating the evolving landscape of global capability centers in India, I often come across similar questions from professionals eyeing opportunities in this domain. From how these centers hire to the best ways to get noticed early, there are a few patterns I’ve consistently observed across organizations and industries. How Do GCCs Typically Hire? Most global capability centres use a blend of direct applications through platforms like LinkedIn or their own ATS (Applicant Tracking Systems), consulting firms, and an often-overlooked yet powerful channel — referrals. While formal postings account for a noticeable chunk of hires, the truth is that a large proportion of great roles get filled through internal recommendations. A referral from someone already on the inside can fast-track the process, helping your resume stand out in a sea of applicants before the job is even public. The Role of Recruiters and Job Boards There isn’t a secret or exclusi...