How Tirumala Tamed the Crowd with an AI Command Centre: Artificial intelligence Case Study
From chaos to calm: Inside Tirumala's AI command centre Securing a darshan ticket is considered a prized spiritual opportunity. Yet until recently, the experience was often defined by long queues, fatigue, and the ever- present risk of overcrowding. Two weeks ago, a jeep driver harassed a pilgrim from Uttar Pradesh on the winding climb to Tirumala’s hilltop shrine in Andhra Pradesh. The devotee, shaken but determined, reached the shrine and filed a police complaint with just the last four digits of the vehicle’s number plate. Amid thousands of cars going to the temple, authorities traced the driver and vehicle in under 45 minutes. Justice was served swiftly and silently, thanks to a new initiative that watches over every corner of the sacred hill. The Tirumala’s Sri Venkateswara Temple, one of the richest and most revered Hindu shrines in the world, draws 70,000-80,000 pilgrims every day, with numbers often crossing 1 lakh on festivals and special days. Securing a darshan ticket i...