Remote job opportunity | July 2026 |Customer Success Engineer (India) Full-time position India $20K-$35K per year

 Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.




About the Role

You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy.

Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies.


Key Responsibilities

  • Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.

  • Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.

  • Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.

  • Surface systemic patterns and product risks to engineering and product leadership.

  • Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.

  • Communicate with precision, professionalism, and empathy.

Qualifications

  • Ability to debug web applications, likely coming from either a

    • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.

    • Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR

    • 2-5 years of experience supporting customers on such web applications.

    • Comfortable with AI systems — you’ve played with LLMs, agents, or generative models.

    • Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).

    • Ability to understand model outputs, failure modes, hallucinations, and feedback loops.

    • Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.


Apply online directly to get screened 

Comments

Post a Comment

Popular posts from this blog

OCI Goes Fully Digital: No More Paperwork, Instant Cards & Strict New Rules for Minors – What Every NRI Must Know

Image
India's Ministry of Home Affairs (MHA) has ushered in a digital era for Overseas Citizenship of India (OCI) services with the notification of the Citizenship (Amendment) Rules, 2026, on Thursday. These rules, effective immediately, modernize OCI registration, cancellation, and related citizenship processes under the Citizenship Act, 1955. Signed by Nitesh Kumar Vyas, Additional Secretary in the MHA, the amendments build on the principal Citizenship Rules notified in February 2009 and last updated in March 2024. The changes aim to streamline procedures, reduce paperwork, and enhance efficiency for the millions of OCI cardholders—primarily people of Indian origin living abroad. By mandating online submissions and electronic records, the government aligns OCI services with India's broader Digital India initiative. Major Digital Overhaul for OCI Services The cornerstone of the amendments is the full digitization of OCI registration and cancellation. All applications for OCI cardhol...
Read more

Overseas Citizen of India (OCI) cards new rule: Face cancellation if imprisoned for over 2 years

Image
The Ministry of Home Affairs has issued a gazette notification stating that Overseas Citizen of India (OCI) card registrations can now be cancelled if the holder is convicted or charged with serious criminal offences. The notification clarifies that OCI status will be revoked if the cardholder is sentenced to imprisonment for two years or more, or if they are named in a charge sheet for an offence carrying a punishment of seven years or more. This provision has been introduced under clause (da) of Section 7D of the Citizenship Act, 1955. The notification states: “In exercise of the powers conferred by the clause (da) of section 7D of the Citizenship Act, 1955 (57 of 1955), the central government hereby states that an Overseas Citizen of India (OCI) registration shall be liable to get cancelled when a person has been sentenced to imprisonment for term of not less than two years or has been charge-sheeted for an offence entailing punishment of imprisonment for seven years or more.” New c...
Read more

Will the Indian layoffs affect SAP consultants?

As we know that there are few IT giants, who are asking their employees to leave organization in good terms. So, my query is, will it affect SAP SD Consultants (SAP Core Module Consultants)? My Experience in SAP SD is 2 to 3 Years. Please Explain!!! Let us start by understanding the context of ‘layoffs’ Check out My2cents on that topic “ What is the reason behind the layoffs in IT firms in India? Is it related to the H-1B visa, or some other reason?”)  Let us look at the question from a couple of angles Are SAP SD skills marketable? The skills certainly seem marketable. There are a few hundred jobs posted on LinkedIn (India), many posted by Infosys, Wipro, HCL etc. Will a company retain SAP SD consultant on long-term bench ? Let us assume you work for a services firm (“IT Giant”) that just lost a large account where dozens of SAP SD Consultants worked in a support role. After waiting for a while, they may decide to layoff *all* the folks on bench for more than 2-mon...
Read more